FAQ's

Frequently Asked Questions

General

You are in the right place – we got you! For the quickest results take our FREE CONSULTATION HERE for instant advice.

You also have the option of:

  1. Booking in with one of our experts HERE for an online appointment or at our London Studio.
  2. Visiting our LEARNING CENTRE where you will find a wealth of proper advice and several different courses for you to get started with dependant on your experience level
  3. Surfing our BLOG for useful and inspiring content and more fun quizzes! ‘Going Natural? What you can expect’ and also ‘Understanding you hair type’ is a great place to start.
  4. Signing up to our mailing list at the bottom of this page to receive bite sizable golden nuggets to help your hair, scalp and overall well-being straight to your inbox! Join our Instagram, Facebook, Pintrest, TikTok community too!

Klerissa is the owner and operator of Curly By Nature. Yes, we are 100% female and black owned. You can learn more about us HERE.

We are all about the quality and performance of our hair care products, services and education. The truth behind this is that we’ve spent copious amounts of time and money perfecting our craft, searching for the best materials and tweaking our techniques and processes so that the quality is unmatched! 

Our offerings are scientifically backed and professionally unrivalled. In addition, from scratch, every single Curly By Nature product is formulated, packaged and posted from our London HQ. That way we can guarantee excellence, every time…

All of our products are suitable for all hair types….BUT how you use it is dependant on your hair type! We have been helping kinkies, wavies, curlies and locs better understand their hair types for decades and are confident that we can help you too! 

You also have the option of:

  1. Booking in with one of our experts HERE for an online appointment or at our London Studio.
  2. Visiting our LEARNING CENTRE where you will find a wealth of proper advice and several different courses for you to get started with dependant on your experience level
  3. Surfing our BLOG for useful and inspiring content and more fun quizzes! ‘Going Natural? What you can expect’ and also ‘Understanding you hair type’ is a great place to start.
  4. Signing up to our mailing list at the bottom of this page to receive bite sizable golden nuggets to help your hair, scalp and overall well-being straight to your inbox! Join our Instagram, Facebook, Pintrest, TikTok community too!

You may also visit our LEARNING CENTRE where you will find a wealth of proper advice and surf our BLOG for useful and inspiring content and more fun quizzes! ‘Going Natural? What you can expect’ and also ‘Understanding you hair type’ is a great place to start.

You can

  1. Message us in What’s App (Click the ‘What’s App logo in the bottom left of your screen).
  2. Book an appointment either online or in studio
  3. Complete our contact form with your enquiry and someone will get back to you.

The Community page is our Curly By Nature Blog. Community is everything to us! Beyond our living rooms getting our hair done by our carers, we believe the Salon and Barbershop is a sacred space. We know it’s the heart of our community, a place of growth, innovation, neighbourhood and culture that we never want to lose – determined to keep and grow: hence why we are extending ours digitally: in the form of a blog. Discover Tutorials, Behind the scenes, Quizzes, Factsheets and News.

Products

It is a combination of what you have demanded and the efficacy, history and reputation of the ingredients – we stick to what we know works, what performs best in our tests and the studies/ data we have collected.

We formulate and manufacture our own products in our Healthy Hair Lab/ Studio in London. This means that all of our products are made in batches from an approved, sanitised premises and all UK and EU Compliant and produced in accordance with Good Manufacturing Practice Standards.

Yes, all of our products are derived from plants 100% except where stated otherwise. We can trace all of our ingredients to source and where possible can track its Carbon footprint and sustainability.

All of our packaging materials and our shipping materials are 100% recyclable and biodegradable as well as mostly made from recyclable materials too! We care about our world also welcome any ideas on how we can totally become carbon neutral – message is at info@curlybynature.com. 

Our products are water activated which means that the products are generally concentrated and at much higher levels than mainstream and most other similar brands. When you emulsify the product with water as directed with individual products, then it allows you to use less product. Every product is different and it will depend on your personal preferences and usage but every 3 months is pretty standard for our customers to repurchase.

We always recommend that you first do a patch test (behind your hair or your inner wrist). All our products have undergone a rigorous testing process including safety, consumer and stability tests for you already but still promote patch testing especially of you have a history of sensitive skin.   

Our products are safe for the whole family particularly the waterbased products. We recommend using our products on children that are aged 3 and over. If you are not sure how sensitive your child is to natural ingredients including essential oils then please do a patch test leaving over 48 hours to assess any possible reaction.

Our MISSED ME! works wonders on itchy and irritated scalps – visit the page to learn more.

Absolutely! If your hair has had any kind of chemical treatment that has permanently altered the structure of the hair our products will help prevent further damage by hydrating, strengthening and protecting the hair.

Absolutely, our philosophy states that the scalp is and extension of the skin and must be treated as such to see the best results in the quickest time. We have many years of experience and understanding of curly and afro hair coupled with cosmetic science and formulation expertise and so we can say with confidence that our formulations is what sets us apart from the other brands that either have limited knowledge in this area or rely on labs that have no or little understanding of afro and curly hair. 

Even as an independently operated business – we ship within 24-48 hours! You can also login to your account to track your package.

Courses

You are in the right place – we got you! There are 3 different options:

  1. Curl Care 101
  2. Curl Care BOOT CAMP LIVE
  3. PRO Curl Care

 

Each option is dependent on your current level of understanding. You can have a look at each one to better judge which one is right for you. The skills, community and knowledge you acquire from the courses will get you set for life and is knowledge that you can pass on generations to come!

Each course have different start times and durations. You will be informed upon registration acceptance.

There are no prerequisites for The Curl Care Course – It is suitable for beginners but still brilliant for curious pros that love to learn.

The only prerequisite that is required is Pro qualifications for practicing Hair Stylists that would like to take PRO Curl Care

Salon Studio Services

Currently, our services are delivered in Wembley HA9, 3 mins from North Wembley tube (Bakerloo line + London Overground) in North West London (UK). If you are not local to here do not worry, If you are unable to travel to the studio, book the virtual option. We will be releasing locations near you shortly. Sign up at the bottom of the page to receive more info.

Wash + Go’s, Curl Cuts (Trim/ Shape/ Tampered + more), Designer Updo, Cornrow/ Canerow, 2 Strand Twists, Crochet (Passion twists/ locs/ afro/ any!), Starter Locs, Bantu knots, Re-Twists, Silk Presses and more! Make sure to select the ‘TREAT + STYLE’ option. If you require extensions you may supply your own or we can source it – just let us know in advanced upon booking so that we may allow time for delivery. 

Yes, our youngest client is 2 years old and loves being pampered with us! We have tons of experience with caring for children’s hair and know how to put them at ease and give them an experience that love.

As part of the appointment, we also train parents as we are caring for kiddy curls so that parents are empowered and have confidence when caring for their little ones hair day to day. Whether you need to learn how to braid, canerow or prevent anxiety for you and your child then you will walk you step by step.

Yes. Please contact info@curlybynature.com with details and someone will get back to you asap!

The availability online is for new and existing clients. We do offer appointments outside of the limited availability you can currently see but is only reserved for our existing clients [Seen in the last 3 months]. We do offer emergency appointments to new clients at an additional fee just email info@curlybynature.com. 

We do offer discounts for children and students (Look at pricing in booking options.) We also give a loyalty discount to existing customers (which again you will see in the booking options) where there is a special price for existing customers that has visited within the last 3 months. 

No. We specialise in optimising the health and condition of your hair through education and actual custom treatments. Our service is about equipping you with the right knowledge and skills for your hair to thrive for LIFE so that you may easily maintain your hair at home with no stress ONLY full confidence and amazing results. If you just want ‘a style’, you are in the wrong place so we’d advise you to visit a regular hair stylist.

A deposit is required to secure your booking and prevent a ‘no show’. Your deposit will be added to your final balance and can be applied to services and products.

You can redeem your deposit if you reschedule or cancel your booking 48 hours before your appointment.

If you know exactly what your goals are, what style you want etc… then please provide this information upon booking or in an email after booking.If you have detangled, detoxed and washed your hair in the last 7 days that is ideal. If not – do not worry, we are here to help. But please note, any excess knots, locked, tangles and conditions that require extra and special attention will result in additional time which means an additional fee. (But don’t worry! Just be honest with us beforehand – their won’t be any nasty surprises, that is why we have set pricing in place – we are here for you!🤗)

Yes! PURCHASE GIFT CARDS HERE You may purchase £20, £50, £75 £100 gift cards or for a custom amount. Perfect treat for love ones who deserve quality hair care! [You can send it directly to someone instantly ir send it on a future date]. With the gift card they can book an online appointment or in studio appointment then use it in-store on ANY products (cannot be used for products online)